At Hiranya Hasta Solutions OPC Ltd., we are committed to providing prompt and effective customer support to ensure a seamless experience for our clients. This policy outlines the standards and procedures for addressing customer inquiries, concerns, and service-related issues.

1. Support Availability

• Our customer support team is available Monday to Friday, from 10:00 AM to 6:00 PM IST.
• Support inquiries received outside business hours will be addressed on the next working day.

2. Contact Information

For any queries, concerns, or assistance, you can reach us through the following channels:

• Email: support@hiranyahasta.com
• Phone: +91 020 6781 4016 (Landline)
• WhatsApp: +91 9051940400
• Office Address: Office 406, Gandharv Galaxia Mall, Amanora Town, Hadapsar, Pune, Maharashtra, India, 411028

3. Response Time

• Email inquiries will be responded to within 24-48 business hours.
• Phone and WhatsApp support will be available during working hours.
• Complex queries may require additional time, and we will update customers on expected resolution timelines.

4. Types of Support Provided

We provide assistance for the following:

• Booking consultations and scheduling sessions
• Payment-related inquiries and invoice requests
• Technical issues with the website or service access
• General inquiries regarding astrology services and policies

5. Escalation Process

• If a query is not resolved within the standard response time, customers may request escalation by emailing support@hiranyahasta.com with the subject line “Urgent: Support Escalation”.
• Our team will prioritize such escalations and respond within 12-24 business hours.

6. Customer Responsibilities

• Customers are requested to provide complete and accurate details while raising support requests.
• Any abusive, offensive, or inappropriate communication will not be tolerated and may result in the termination of support services.

7. Policy Updates

We may update this Customer Support Policy from time to time to enhance our service experience. Customers are encouraged to review it periodically for any changes.

By using our services, you acknowledge and agree to abide by this Customer Support Policy.